Financial Aid Specialist

Job Summary

Assist with the financial aid process so that a student may receive financial aid to attend college. Process documents, manage workflows, and provide customer service to students and other JSCC employees.

Job Duties

• Communication/Documentation: Serve as primary point person for EdAmerica escalations and as back up for the generic office email account
• Oversee and Administer the Federal Work-Study program, process V4/V5 reporting to Dept. of Education, and resolve UEH issues
• Serve students at front counter when Assistants are unavailable and provide telephone support.
• Prepare Satisfactory Academic Progress (SAP) appeals and state aid appeals for the Director/Student Aid & Awards Committee review. 
• Order office supplies, Maintain FA calendar for appointments/meetings. Coordinate all events; set up, advertising. (FAFSA Frenzies, GE, etc.) 
• Process JSCC scholarships. Notify recipients. Monitor budgets; reconcile funds. Process third party requests for student financial aid information. Process/monitor TN Grants using TSAC’s system. Collaborate with Admissions/Business Office on award eligibility. 
• Other duties as assigned.

Minimum Qualifications

• Associate degree

Preferred Qualifications

• One year of financial aid (or related) experience

Knowledge, Skills, and Abilities

• Proficiency with Microsoft Office applications. Banner database experience or knowledge is a plus.
• Ability to perform basic math functions such as addition, subtraction, multiplication, and division; ability to perform calculations related to financial aid information as needed.
• Reasoning ability required in decision making, advising and assisting students, applying relevant policies, procedures, guidelines, and regulations and performing various tasks.
• Office administration, customer service, time management, organizational, and scheduling skills required. Must be able to exercise ethics and maintain confidentiality.

Physical Demands / Working Conditions

• Prolonged periods of sitting at a desk and working on a computer
• Prolonged periods of standing at times
• Prolonged screen time
• Must be able to lift up to 25 pounds at times
• Repetitive Movement

Pay Rate:  $35,771 - $42,925 (Annual salary depending on eligible experience, which is defined by the current compensation plan.)

Position Close Date: 07/10/2025

Special Instructions to Applicants:

To be considered for this position, you must submit an application.  Prior applications will not be used to fill this vacancy.  

A completed satisfactory background check will be required before hire.