Assistant Director of Counseling & Special Programs

To apply:  https://winthrop.peopleadmin.com/postings/19615

 

Reporting to the Associate Director of Financial Aid, the Assistant Director of Counseling & Special Programs supports institutional enrollment and retention goals and oversees financial aid operations related to counseling and special programs in a manner that ensures compliance with federal and state regulations and university policies. Incumbent also supervises the department’s financial aid counselors.

 

Required Qualifications	Bachelor’s degree. At least three years of experience in student financial aid. One year of experience supervising full-time staff.
Preferred Qualifications	Master’s degree. Proficiency with Microsoft Word, Excel and PowerPoint. Experience with SCT Banner.
Knowledge, Skills & Abilities Summary	Considerable knowledge of the procedures for administering Tile IV aid and scholarships. Exceptional organizational and customer service skills. Effective oral and written communication skills. Ability to multi-task while maintaining attention to detail; exercise sound, independent judgment; and interpret regulations. Ability to effectively supervise and evaluate the work of others. Effective interpersonal skills and the ability to establish and maintain effective working relationships with faculty, staff, students, parents and the general public.
Job Summary	Program Management Provides strategic leadership and oversight for special programs, including Athletics, Study Abroad and the Competency-Based Education (CBE) program, and ensures effective implementation, continuous improvement and ongoing maintenance. Supports the Assistant Director of Scholarships & Grants with scholarship and grant processing as needed. Serves as primary liaison to third-party vendors to coordinate and align efforts that support CBE program goals. Acts as the main point of contact for CBE-related matters across campus.   Supervision and Leadership Manages financial aid counselors in achieving the department’s goals and objectives. Provides day-to-day supervision, guidance and input on performance evaluations. Ensures staff are well-trained and consistently apply institutional policies and federal and state regulations when advising students and families. Contributes to the hiring and professional development of team members, supporting both onboarding and advancement efforts. Service and Support Counsels students and parents on all aspects of financial aid via in-person meetings, telephone and email. Handles more complex customer service issues before requesting management intervention. Participates in professional development activities. Represents the Office of Financial Aid at campus events, including new and transfer student orientation. Policy, Compliance and Reporting Assists the Director in developing and implementing policies and procedures related to the program area. Ensures compliance with federal, state and institutional regulatory requirements. Assists with federal and state audits. Completes weekly reports. Makes and revises financial aid awards and resolves issues.