Senior Assistant Director of Loans

The Senior Assistant Director serves under the general supervision of the Senior Associate Director for Compliance and Operations. The Senior Assistant Director is responsible for managing 3 direct reports that administers all federal, private and institutional loan programs. This position monitors compliance for all loan programs, oversees the completion of monthly federal and private loan reconciliations, ensures the delivery of loans are timely, conducts internal audits and reviews, provides ongoing staff development and training related to federal, state, and institutional regulations/policies. The Senior Assistant Director will provide excellent quality customer service, consistency of information, and support outreach efforts to all university stakeholders and the community at large.

Minimum Education/Experience:

• Bachelor’s degree and three years of progressively responsible work experience in financial aid, including the use of automated financial aid systems, or an equivalent combination of education and experience.
• Working knowledge of federal and state regulations governing financial aid.
• Strong administrative background, including a minimum of 1 year of supervisory experience.
• Excellent written, interpersonal communication, organizational and analytical skills.
• Proven customer service skills and enthusiasm for providing exceptional service to all.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Access) and other relevant computer-based programs.

Preferred Education, Knowledge, Skills and Experience:

• Considerable knowledge of automated systems, both mainframe, and PC based. Ellucian Banner experience is highly preferred.
• Thorough knowledge of rules and regulations governing state and federal student aid programs.
• Sound leadership, analytical and organizational skills
• Excellent communication skills with the ability to express position and procedures clearly and concisely in oral and written form.
• Ability to exercise sound judgment and discretion in applying and interpreting policies, procedures, and regulations.
• Ability to establish and maintain effective working relationships with other staff members, campus departments, outside agencies, and students/families.

Special Notes to Applicants:

• The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
• The Search Committee will not contact references without first verifying permission with the finalist.
• Please ensure your resume reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
• UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/