Manager, Financial Aid & Scholarships Outreach & Student Services

This role will oversee all student-facing services and outreach efforts by the Office of Financial Aid & Scholarships, ensuring comprehensive and service-oriented support related to financial aid and scholarship opportunities for both prospective and current students.

Essential Functions:
Acts as the main contact for financial aid and scholarship outreach initiatives, creating and executing strategies to ensure effective outreach while representing the office at recruitment events, campus programs, orientations, and other student engagement opportunities. Develops presentations and materials on financial aid and scholarship topics for various audiences, and coordinates with staff, campus, and community partners to organize, attend, and present at outreach events.
 

Leads a team of Financial Aid and Scholarship Counselors to provide comprehensive, front-line support to students and families navigating the financial aid and scholarship processes. Ensures exceptional service and accurate guidance on available opportunities.

Monitors and evaluates the delivery of student-facing services, including walk-ins, virtual appointments, and phone interactions. Coordinates scheduling and coverage, recommending staffing adjustments to optimize service, and ensuring front-line staff are cross-trained to deliver accurate and timely information about financial aid and scholarships.

Collaborates with both internal and external campus partners to support strategic recruitment and retention efforts.

Supports the development, review, and distribution of targeted communications for different student populations (e.g., prospective, admitted, continuing, parents, high school counselors), including emails, printed materials, and website content, while ensuring consistent messaging and branding across all platforms. Ensures that information is student-friendly, accurate, and regularly updated to reflect any policy and procedural changes.

Utilizes data and feedback to enhance the student service experience and optimize operational efficiency by using student surveys, service interactions, and performance metrics.

Maintains a strong working knowledge of federal, state, and institutional policies and procedures that govern all aid programs by staying current via the Department of Education and professional organization handbooks, journals, communications, listservs, training sessions, and other professional development opportunities.

Requirements

Education Level: Bachelor’s degree
Focus of Education: No specific discipline
Yrs of Experience: 5 yrs
Focus of Experience: Financial aid, scholarships, enrollment services, or student services.

OR

Education Level: Master’s degree
Focus of Education: No specific discipline
Yrs of Experience: 3yrs
Focus of Experience: Financial aid, scholarships, enrollment services, or student services.