Posted: Dec 4, 2025

Financial Aid Analyst

North Carolina Central University - Durham, NC

Full-time

Salary: $36,381.00 - $44,497.00 Annually

Application Deadline: Dec 10, 2025

Primary Function of Organizational Unit

The purpose of this organizational unit is to administer all of the student financial assistance, and to coordinate all of the Title IV student assistance programs, in which the institution participates, with the institutions’ other federal and non-federal programs of student financial assistance. Our population exceeds 7,500 students with over 90% receiving financial assistance through our office. This unit is responsible for the accountability of approximately $50 million in student assistance.

Primary Purpose of Position

The primary purpose of this position is to assist the Business Systems Analyst in the application, development and analysis functions of the Financial Aid Department’s technology and application systems. Assist with business processes to meet end user requirements and Federal, State, District, local, and department regulatory mandates, rules, regulations, policies, and procedures. Assists with the use of financial aid databases and applications; tests and maintains data analysis and reporting programs to enhance and support reporting requirements and data tracking needs.

Required Knowledge, Skills, and Abilities

Banner Experience preferred
Thorough knowledge of Financial Aid Management principles and be able to adapt those principles to technology applications.
Operationally oriented individual with technical orientation and previous clerical and production office experience is preferable.
Must have an extensive understanding of the University culture and operations throughout the campus, and
Must have the ability to work collaboratively with other university units to identify and minimize risk while maximizing efficiency.

Minimum Education/Experience

Bachelor’s degree and one year of experience related to the area of assignment; or and equivalent combination of training and experience.
At least three years of communications, marketing, and/or development experience (preferred, but not required).
All degrees must be received from appropriately accredited institutions.

Licenses or Certification required by Statute or Regulation

n/a

Equal Opportunity Employer

North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

Work Hours

8am - 5pm

Position required to work during periods of adverse weather or other emergencies

Campus Security Authority Designated Position

Key Responsibilities and Related Competencies

Required Competency

Knowledge - Program and Organization

Duties

Demonstrates working knowledge of the Banner Student module as it relates to Financial Aid.
Ability to execute Argos Reports or standard reports with accuracy and the ability to troubleshoot functional system problems and coordinate solutions.
Demonstrates and applies an understanding of general skills and practices associated with Financial Aid and Department of Education Systems
Demonstrates the ability to develop solutions to meet the needs of the group.
Demonstrates ability to develop project/solutions with regards to Banner and Financial Aid

Required Competency

Program Administration

Duties

Troubleshoots, updates, modifies, and analyzes information systems to ensure compliance with regulatory needs and changes.
Proficient in the use of university and Department of Education applications (Banner, Argos, COD) or automated systems to perform job duties.
Complies with related policies, procedures, and work rules to maintain system security and data integrity
Demonstrates ability to resolve some non-routine problems.
Applies technical understanding to the resolution of problems of medium complexity
Demonstrates the insight to spot trends in reoccurring problems and assisting in developing solutions.

Required Competency

Customer Service

Duties

Respectfully ascertains customer’s needs and determines appropriate response.
Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department and advises customers of realistic timeframes for a response to their request.
Follows up with customers on outstanding requests in a timely manner.
Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Required Competency

Communication - Verbal/Written

Duties

Communicate with all students, staff and customers as needed to exchange information and resolve issues or concerns.
Strong attention to detail and documentation habits
Communicate orally and written clearly any pertinent technical problems/issues with the administration of Federal Student Aid
Have a thorough knowledge of financial aid functions and activities to explain in detail what is happening, why, and how to resolve problems

Required Competency

Information/Records Administration

Duties

Ensures successful storage and retrieval of data across a variety of campus systems; ensures financial aid systems interface with other campus systems.
Must have a thorough knowledge of all federal, state, and institutional policies, rules and regulations regarding financial aid administration.
Learns and applies emerging technologies and, as necessary, to perform duties in an efficient, organized, and timely manner.
Implement and retain Banner data storage plan for all Department of Education Files

Required Competency

Leadership

Duties

Demonstrate effective management and organizational talents and the insight to set priorities within the context of established policies and procedures.
Must be able to resolve problems and project a favorable impression of the University and the division to a multitude of constituencies.
Ability to follow procedures and escalate appropriately