Customer Service Representative
Coastal Carolina University is currently accepting applications for the following full-time position: Customer Service Representative in the Office of Financial Aid & Scholarships. The Customer Service Representative is the primary front-line contact for the Office of Financial Aid and Scholarships. This position provides basic financial aid information to prospective, current, and previous students, visitors, and guests of the University.
How to Apply: Interested candidates may apply online at https://jobs.coastal.edu/postings/120557. Applicants must submit a cover letter and resume. Review of applications will begin immediately and continue until position is filled.
Required Qualifications: A high school diploma and relevant program experience. A bachelor’s degree may be substituted for the required program experience.
Preferred Qualifications: Prior experience in an educational setting preferred. Customer services/client support services preferred.
Duties include, but are not limited to:
• Guest Relations - Manages guest services for the Office of Financial Aid and Scholarships, ensures that customers are provided with appropriate information, directing guests to other locations as needed, and routing inquiries to the appropriate office personnel. Oversees all incoming traffic to the Office of Financial Aid and Scholarships.
• Communication - Serves as a primary information specialist for incoming communication (telephone and email) to the Office of Financial Aid and scholarships. Manages the dissemination of voicemails and emails to appropriate offices/individuals. Answers incoming inquiries regarding basic financial aid processes and forms.
• Counseling/University Knowledge - Participates in financial aid information training sessions and independently seeks answers to questions presented by constituents. Stays informed of all aspects of the University and financial aid policies and procedures.
Program Assistant (AH30/61121958/FTE-S01106P), full-time position with benefits. SC State Pay Band: 04. Salary Range: $33,339.00- $47,509.00. Hours vary depending on office demands. Normal work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Must be flexible to meet the special scheduling needs of the university.
Coastal Carolina University is a public comprehensive liberal arts institution located in Conway, South Carolina, just nine miles from the Atlantic coastal resort city of Myrtle Beach. Coastal Carolina University enrolls over 10,000 students from 49 states and 55 nations. The University is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award the baccalaureate and master’s degrees of national and/or regional significance in the arts and sciences, business, humanities, education, and health and human services, a specialist degree in instructional technology, and PhD degrees in marine science: coastal and marine systems science and education sciences.
The University provides equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, citizenship status, national origin, or because an employee or applicant for employment is an individual with a disability or a disabled veteran, an Armed Forces service medal veteran, a recently separated veteran, or an active duty wartime or campaign badge veteran, or other “protected veteran,” as defined by law. Coastal Carolina University is an EO/AA employer.
