Financial Aid Coordinator

Function:

To assist in providing and managing financial aid to the students of the University of Pikeville by performing the following responsibilities:

Responsibilities:

1. Assist students with the FAFSA, entrance, promissory notes, and other processes needed to complete award processing.
2. Review FAFSAs and follow up with student/parent to correct issues.
3. Process corrections/updates on FAFSA and Department of Education systems.
4. Assist with undergraduate awarding, packaging and disbursement process.
5. Document collection and review of special conditions applications.
6. Meet with students/parents to review and understand the elements of their financial aid package.
7. Discuss funding options for families (parent loans, private loans, payment plans, etc.).
8. Should attend at least one training per year and as many online trainings as time will allow to stay on top of regulations.
9. Process R2T4 for students withdrawing from the university.
10. Assist with keeping the policy and procedure manual up to date.
11. Assist with keeping publications and website up to date.
12. Some reconciliation tasks for student aid programs will be necessary.

Reports to:  Director of Financial Aid

Work is performed independently except where the interpretation of law, policy, rule, complex procedure, or request for exception is required.

Education/Skill Requirements:

• High school diploma is required.
• Bachelor’s degree is preferred or a minimum of 3-5 years’ experience in higher education or related field.
• Must be able to multi-task and maintain good customer service skills
• Expected to maintain confidentiality and professionalism.
• Proficiency with Microsoft Office products is highly recommended.
• Experience with Ellucian is preferred.
• Exceptional decision making, critical thinking, and problem-solving skills.
• Ability to adapt to stressful, changing work situations and responsibilities.
• Knowledge in higher education, student accounts and financial aid is preferred.
• Excellent communication skills and ability to speak to a group of people about financial aid related material.
• Some office hours outside of 8-5 may be required.
• Cannot be in default with Federal Student Loans

Work Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical demands included here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; stand; walk; use hands to finger, handle or feel;

and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.